服务条款、退款与隐私政策
Terms of Service, Refund & Privacy Policy · English version below
服务说明
- 本站提供银行卡账单地址校验（AVS）检测：你用要检测的卡付款，付款完成后，本站显示这笔付款中发卡行对账单地址的核对结果（街道门牌号、邮编、安全码是否与银行登记的一致），并把检测报告发送到你填写的邮箱。
- 每次检测收费 US$1.00（美元），一次性付款，没有订阅，不会自动续费。
- 检测结果是发卡行在这一笔付款时的回复。它不保证其他商家一定接受或拒绝你的付款；是否因地址校验结果拒绝付款，由各商家自己决定。
- 美国、加拿大、英国发行的卡大多支持地址校验；其他地区发行的卡，发卡行常常不核对地址，结果会显示为 unavailable 或 unchecked。
- 本站与 Apple、Google 和各发卡行没有关联。
退款政策
- 检测结果在付款完成后立即生成，结果生成即表示服务已经完成。
- 以下情况可以申请全额退款：
- 同一次检测被重复扣款；
- 付款成功，但结果页没有显示结果，也没有收到报告邮件，并且我们在收到你的联系后无法补发；
- 因本站的技术故障，报告内容与发卡行返回的结果不一致。
- 检测结果已经生成的，不因结果的内容退款，包括结果显示地址不一致，或发卡行没有核对（unavailable、unchecked）。这些结果是发卡行在这笔付款时的真实回复，本站无法改变。
- 申请退款：请在付款后 7 天内写信到 support@serendrama.com，写明付款时填写的邮箱，以及报告里的参考号（以 ch_ 开头）。我们会在 3 个工作日内回复。退款会原路退回付款所用的卡，到账时间由发卡行决定，通常为 5 到 10 个工作日。
邀请码和折扣码
- 邀请码和折扣码由我们发放。每个码有使用次数上限和有效期，用完或过期后失效；不能兑换现金，每次检测只能使用一个码。
- 使用免费邀请码时不会扣款。付款时会显示 US$1.00，只用于验证卡片；银行可能短暂显示一笔待处理金额，几天内自动消失。
- 使用折扣码时，按页面上显示的折后价格扣款，退款政策同上。
使用限制
- 只能检测你本人持有、或已获得持卡人授权使用的卡。禁止用本服务检测他人的卡或来源不明的卡。
- 发现异常使用（例如短时间内大量检测不同的卡），我们可以拒绝提供服务，并配合支付机构调查。
隐私政策
- 我们收到的信息：你填写的报告邮箱；付款时提交的持卡人姓名和账单地址；卡的品牌、发卡国家、卡号后四位；发卡行的校验结果。
- 完整卡号、有效期和安全码由支付服务商 Stripe 直接处理，本站不会接触，也不会保存。
- 这些信息只用于：显示检测结果、发送检测报告、让你用同一张卡再次检测时查看以往的结果、处理退款和客服问题，以及防范欺诈。我们不出售或出租你的信息，也不会给你发营销邮件。
- 付款和检测记录保存在 Stripe，报告邮件通过邮件服务商 Resend 发送。结果页只能通过报告里的专属链接打开，不知道链接的人看不到你的结果。
- 如需删除你的报告邮箱和检测记录，请写信到 support@serendrama.com。付款本身的记录，Stripe 会按法律和卡组织的要求保留。
支付安全
- 付款表单由 Stripe 提供，卡信息经加密直接提交给 Stripe。Stripe 通过了支付卡行业数据安全标准（PCI DSS）最高级别的认证。全站使用 HTTPS 加密连接。
联系我们
- 本服务由 serendrama 提供。付款在银行账单上显示为 SERENDRAMA。有任何问题，请写信到 support@serendrama.com，我们会在 3 个工作日内回复。
English version
Service
- This site checks whether your card’s billing address passes Address Verification (AVS). You pay with the card you want to check. Right after the payment, the site shows how the card issuer verified the billing address for that payment (street number, postal code and security code), and emails the report to the address you entered.
- Each check costs US$1.00 (US dollars). It is a one-time payment, not a subscription, and never renews.
- The result is the issuer’s response for that one payment. It does not guarantee that other merchants will accept or decline your payments; each merchant decides how to use AVS results.
- Most cards issued in the US, Canada and the UK support AVS. Issuers elsewhere often do not check the address, and the result then shows as unavailable or unchecked.
- This site is not affiliated with Apple, Google or any card issuer.
Refund policy
- The result is produced as soon as the payment completes, and the service is complete once the result is produced.
- You can request a full refund if:
- you were charged more than once for the same check;
- the payment succeeded but no result was shown and no report email arrived, and we cannot resend it after you contact us; or
- a technical fault on our side caused the report to differ from the issuer’s response.
- Once a result has been produced, we do not refund based on what the result says, including an address mismatch or an issuer that did not check (unavailable, unchecked). These are the issuer’s actual responses for that payment and we cannot change them.
- To request a refund, email support@serendrama.com within 7 days of payment with the email address you entered and the reference number in your report (starting with ch_). We reply within 3 business days. Refunds go back to the card you paid with; your issuer decides when it appears, usually within 5 to 10 business days.
Invitation and discount codes
- Codes are issued by us. Each code has a usage limit and an expiry date and stops working once used up or expired. Codes have no cash value, and only one code can be used per check.
- With a free invitation code you are not charged. The payment sheet shows US$1.00 only to verify the card; your bank may briefly show a pending amount, which disappears within a few days.
- With a discount code you are charged the discounted price shown on the page, and the refund policy above applies.
Acceptable use
- Only check cards that you hold or that the cardholder has authorized you to use. Checking anyone else’s card, or a card of unknown origin, is prohibited.
- If we see unusual use, such as many different cards checked in a short time, we may refuse service and cooperate with payment providers in any investigation.
Privacy policy
- What we receive: the report email address you enter; the cardholder name and billing address submitted with the payment; the card brand, issuing country and last four digits; and the issuer’s verification results.
- The full card number, expiry date and security code are handled directly by our payment provider, Stripe. This site never sees or stores them.
- We use this information only to show your result, email your report, let you view past results when you check the same card again, handle refunds and support requests, and prevent fraud. We do not sell or rent your information or send you marketing emails.
- Payment and check records are stored at Stripe, and report emails are sent through our email provider, Resend. A result page can only be opened with the private link in your report.
- To have your report email address and check records deleted, email support@serendrama.com. Stripe keeps the payment record itself as required by law and card network rules.
Payment security
- The payment form is provided by Stripe, and card details are encrypted and sent directly to Stripe, which is certified to the highest level of the Payment Card Industry Data Security Standard (PCI DSS). The whole site uses HTTPS.
Contact
- This service is provided by serendrama. Payments appear on your bank statement as SERENDRAMA. For any question, email support@serendrama.com. We reply within 3 business days.